Privacy Policy

1. Introduction

Piixie is a product of Gigantics ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share information when you visit our website (piixie.ai) or use our products and services.

By using our website or products, you agree to the practices described in this policy. If you do not agree, please discontinue use.

2. Data Controller

The data controller responsible for your personal data is:

Gigantics
Email: [email protected]

3. Information We Collect

3.1 Information you provide

• Account information: name, email address, and company name when you create an account or request a quote.
• Communications: any messages you send us via email, contact forms, or support channels.
• Payment information: billing details processed by our third-party payment provider. We do not store credit card numbers.

3.2 Information collected automatically

• Usage data: pages visited, time spent, referral source, and interactions with our website.
• Device data: browser type, operating system, screen resolution, and IP address.
• Cookies and similar technologies: see our Cookie Policy for details.

3.3 Information we do not collect

Piixie's desktop application processes documents entirely on your local machine. We do not collect, transmit, or store any content from the files you anonymize. Your documents never leave your device unless you explicitly choose to connect an external LLM provider.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our website and products.
• To process transactions and send related information.
• To respond to your requests, comments, and questions.
• To send you technical notices, updates, and security alerts.
• To send marketing communications (with your consent, where required).
• To detect, prevent, and address fraud and security issues.
• To comply with legal obligations.

5. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following legal bases:

• Contractual necessity: processing required to deliver the product or service you requested.
• Legitimate interests: analytics, fraud prevention, and improving our services, where your rights do not override our interests.
• Consent: marketing communications and non-essential cookies.
• Legal obligation: compliance with applicable laws.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Service providers: hosting, analytics, payment processing, and email delivery partners who process data on our behalf under strict agreements.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data.
• Restriction: request that we limit processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: withdraw previously given consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.

11. Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of our website after changes constitutes acceptance.

14. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: [email protected]
General inquiries: [email protected]

If you are in the EU and believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.